How-To

Smart tools, smarter you

Hans Laroche

Hans Laroche
Hans is a recognized expert in relationship marketing. With an impressive track record of over 35 years in relationship marketing, he has contributed to the relationship strategies of many Canadian and international brands, including Videotron Business Solutions, La Société des casinos du Québec, Nespresso, McKesson, Fido, Belairdirect, Mastercard Canada, Metro Group and Desjardins. Hans has been teaching at university for 28 years. He teaches relationship marketing in the Master's program in marketing communication at the University of Sherbrooke and Omnichannel strategies in the graduate program at ESG UQAM. Hans holds a Bachelor's degree in Business Administration and a Master's degree in Marketing from the University of Sherbrooke.
Find me on:

Recent Posts

How-to

How artificial intelligence is transforming customer experience (CX)

  • TECHNICAL LEVEL
  • TECHNICAL LEVEL / 6 min.
How-to

8 trends in loyalty in 2025

  • TECHNICAL LEVEL
  • TECHNICAL LEVEL / 6 min.
How-to

Six key factors for success with B2B loyalty programs

  • TECHNICAL LEVEL
  • TECHNICAL LEVEL / 4 min.
How-to

Why are loyalty programs increasingly relevant and profitable?

  • TECHNICAL LEVEL
  • TECHNICAL LEVEL / 4 min.
How-to

Investing in loyalty during a period of inflation

  • TECHNICAL LEVEL
  • TECHNICAL LEVEL / 7 min.
Séries

Marketers are just beginning to understand the impact that artificial intelligence could have on their ambitions. Learn more, more concretely, through the many articles in this series dedicated to AI marketing.

14 Nov 2025

How artificial intelligence is transforming customer experience (CX)

  • Reading / 6 min.
  • Video
15 Sep 2025

With AI controlling Google Ads, what if marketers lose their expertise?

  • Reading / 2 min.
  • Video
11 Aug 2025

The era of AI and instant answers: How to reposition your brand to exist without clicks

  • Reading / 7 min.
  • Video
25 Feb 2025

Test bench: UX and CX research driven by artificial intelligence (AI)

  • Reading / 4 min.
  • Video
03 Feb 2025

AI agents: The future of productivity starts now

  • Reading / 6 min.
  • Video
20 Jan 2025

Artificial Intelligence (AI): Solutions for Ethical and Sustainable Use

  • Reading / 5 min.
  • Video
04 Nov 2024

The Future of Programmatic: How DSPs and AdTech Are Transforming Digital Advertising

  • Reading / 3 min.
  • Video
16 Sep 2024

The future of digital media: How AI and ad tech will transform an industry

  • Reading / 3 min.
  • Video
08 Apr 2024

Customer-centric marketing in the era of generative AI

  • Reading / 3 min.
  • Video
01 Nov 2023

Law 25: Applying artificial intelligence to privacy protection

  • Reading / 3 min.
  • Video
31 Oct 2020

Accelerate the adoption of artificial intelligence to support business growth

  • Reading / 3 min.
  • Video
SeriesPart 2
03 Mar 2020

The power of AI and CX, together

  • Reading / 3 min.
  • Video
04 Feb 2020

Why is AI essential to your future as a marketer?

  • Reading / 4 min.
  • Video
08 Jan 2020

An Omnichannel Approach to Marketing AI

  • Reading / 7 min.
  • Video
07 Jan 2020

Digital marketing: what roles should be given to employees, agencies and robots?

  • Reading / 4 min.
  • Video
24 Jul 2019

Artificial intelligence in marketing: Get ready for the trough of disillusionment

  • Reading / 5 min.
  • Video
19 Aug 2017

Can artificial intelligence replace specialists?

  • Reading / 3 min.
  • Video
27 Sep 2016

5 things marketers don’t know about machine learning, but should!

  • Reading / 7 min.
  • Video
Subscribe
GET YOUR MONTHLY DOSE OF THE BEST OF DIGITAL STRATEGY.

Explore

Beyond digital

Smart tools, smarter you

Geek Out

Dig deeper