Customer Experience, Team Lead

Adviso is looking for a Customer Experience Team Lead who is enthusiastic about the continuous optimization of user experience and is motivated by the measurable impact of their activities. 

As a team manager, you’ll be responsible for modelling, testing, and executing strategies that aim to improve customer experience across all digital touchpoints. Your expertise in CRO as well as A/B and multivariate testing enables you to helm strategic initiatives based on data, thereby improving the performance of our clients’ digital ecosystems.

Are you someone who is recognized for your analytic mindset, inspiring leadership, and ability to operationalize CX strategies by implementing measurable, high-performance actions? If so, then this opportunity was made for you!

A typical day will involve : 

• Developing and supervising customer experience optimization strategies (UX/UI, CRO)  that are aligned with our clients’ business objectives 
• Designing effective omnichannel customer journeys, then translating them into specific, testable recommendations 
• Leading A/B test campaigns: defining hypotheses, prioritizing tests, configuration, tracking and analysis of results 
• Collaborating closely with teams in Analytics, Media, and Content in order to ensure the cohesive, measurable deployment of CX initiatives 
• Supervising and supporting your team members in developing their command of tools (ex., Adobe Target, AB Tasty, etc.), CRO methodologies, and best practices in UX 
• Presenting results, insights, and strategic recommendations to clients in a convincing way and in relation to their business priorities 
• Ensuring the continuous improvement of our internal processes related to customer experience

You should take on this professional challenge if you have : 

• A minimum of 4 years of relevant experience in UX, CRO, digital strategy, or customer experience optimization, including a good grasp of A/B tests
• Proven experience in team management
• A mastery of testing platforms (Adobe Target, Optimizely, AB Tasty, or others)
• A deep understanding of digital user journeys, ergonomic principles, and user psychology
• An ability to interpret quantitative and qualitative data for the purpose of drawing relevant, exploitable insights from them
• A keen sense of communication and collaborative leadership and an ability to lead projects to completion within complex environments
• A particular fondness for performance measurement and a results-oriented culture

To succeed in this position at adviso, you must be someone who is:

• Curious, analytical, and focused on results
• Able to think in terms of systems while rapidly transitioning to execution mode
• As comfortable with people as you are with dashboards
• Devoted to testing, learning, and iterative improvement
• Passionate about the impact of design, words, and micro-interactions on user engagement
• Enthusiastic about working as part of a team and evolving practices within a constantly changing environment

Thank you for your interest in being part of the Adviso team.

We give our full attention, in complete confidentiality, to each resumé submitted. However, although we’re grateful for every application we receive, only those whose profile matches the challenge we’re offering will be contacted.

Adviso subscribes to the principle of employment equity and invites women, visible minorities, indigenous people, people with disabilities, LGBTQ2S+ people and otherwise marginalized people to apply.