During this aperitif, we welcome Carl Boutet, General Manager of the Center Québécois d’Innovation en Commerce, to discuss the outlook and trends in retail for 2021.
The last few months have brought their share of upheavals and transformations for merchants. What emerging practices allow some of them to do well?
We also talk to Carl Boutet about the major trends presented during Retail Innovation Week, the flagship customer experience and retail event he attended in January.